Shipping Policy – Java Plums
Thank you for choosing
Java Plums, your trusted destination for premium skincare products. Please review our shipping policy to understand how we process and deliver your orders across the Baltic region and the United Kingdom.
1. Order Processing
- All orders are processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods (such as sales or festive seasons), processing may take an additional 1–2 business days.
2. Shipping & Delivery
We offer reliable delivery across
Estonia, Latvia, Lithuania, and the UK.
| Shipping Method |
Estimated Delivery Time |
Shipping Fee |
| Standard Delivery – Baltic Region |
3–6 business days |
€8 (Free on orders above €99) |
| Standard Delivery – UK |
5–8 business days |
£7 (Free on orders above £80) |
- Cash on Delivery (COD) may not be available for all international orders; please check at checkout.
- Delivery times may vary depending on your location, customs, and courier availability.
- Unforeseen delays due to weather, customs, strikes, or high demand may affect delivery time.
3. Shipping Confirmation & Tracking
- Once your order is shipped, you will receive a confirmation email or SMS with your tracking number.
- You can track your order via the courier’s website or through your Java Plums account at www.javaplums.com.
4. Delivery Partners
We partner with trusted logistics providers including
DPD, DHL, and local postal services to ensure your products are delivered safely and promptly.
5. Delivery Issues
- If your order arrives damaged or incomplete, please contact our customer care team within 24 hours of delivery. Include your order number and photographs of the issue.
- In case of delayed or lost shipments, we will coordinate with the courier to resolve the matter promptly.
6. Contact Us
- Email: support@javaplums.com
- Phone / WhatsApp: (UK) / (Baltics)
- Website: www.javaplums.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Local Time)
Saturday & Sunday: Closed
